We have just had the third part of our series Your People but then,
it does not end there. And why not? Human resources is, after all,
an organization's greatest asset. Fathom that while management
is about technicalities, leadership is about people. Oh yes, I heard
you... Vision. But then, vision involves steering your organization,
your people to a higher level.
"We desperately need... a national and global economy in which
people act not only as consumers but as citizens, in which workers
reassert their responsibility for themselves and the success of
their companies." - Hillary Clinton
See? The foundation of a great company lies on how well it handles
its people. You know that... unfortunately, not all knows how to bring
out the best in their people.
People in your company should not be taken for granted, but
nurtured and cared for. They are your internal customers. They
bring in the business for you. They make customers happy enough
to make them come back for more, thus, helping spread the good
word about your company's products and services. Your people
are your company's ambassadors of goodwill, the direct extension
of your office, of your company.
Catch them doing right even for minor tasks rather than finding faults.
Be broadminded. Allow for some mistakes from your employees.
Help them realize that failure is not so bad but can be part of growing.
Understand that committing a mistake is normal so long as one
learns from it and does not repeat it.
One way to "exploit, reverse and maximize" on this is by investing
in the hiring, training and development of your employees, bottoms
up and across other functional areas of the company.
"Companies die because their managers focus on the economic
activity of producing goods and services, and they forget that their
organization's true nature is that of a community of humans."
~ Arie De Geus
With that, look for hidden talents of employees that might have been
overlooked. Encourage them to perform tasks they're smart enough
Apply positive strokes, words of encouragement, and a healthy
working environment. Cheer for your employees so they are
encouraged to go beyond what is required of them. Help ordinary
employees deliver extraordinary results.
Lastly, if possible, make public announcements like press releases
about outstanding performances of employees. Like artists and
musicians, employees need an applause after a good performance.
Sounds simple? So, have you?
"Growing your seeds starts with recognizing the seed then doing
what it takes to nurture it to its full potential."